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Privacy Policy

Bongo service in Website at www.bongobd.com is owned and operated by Stellar Digital Limited (hereinafter referred to as "Bongo" "Site" "Web Site" "us" "we" or "our"). We are committed to safeguarding the privacy of Bongo’s (Website, App) visitors. This policy sets out how we will treat your personal information. This Privacy Policy applies to all Visitors and Users (collectively referred to as "Users"). In addition, this Privacy Policy applies to all products and services provided by this site

Collection of Information

We receive and store information about you such as:

  • Information you provide to us, which includes: your name, email id, payment details and telephone number. We collect this information in a number of ways, including when you enter it while using the platform: We collect information you provide while using our service, interact with our Customer care operations, or participate in surveys or marketing promotions.
  • Information when you choose to provide reviews or ratings, taste preferences, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere.
  • Information we collect automatically: We collect information about you and your usage behavior of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes: your activity on the Bongo service, such as title selections, watch history and search queries; details of your interactions with Customer care operations, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers; device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information.
  • Information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). See our Cookies and Internet Advertising section for more details.
  • Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.

What personal information do we collect from Users and its purpose?

When you use this website, we collect and store your personal information as provided by you. Our primary goal in doing so is to conduct internal research on your demography and interest to provide you a safe, efficient, smooth and customized experience as well as to protect your interest. This allows us to provide services and features that are most likely to meet your needs, and to customize the web site to make your experience safer and easier. Importantly, we only collect personal information about and related to you that we consider necessary for achieving this abovementioned purpose.

For local users:You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located anywhere under the custody of Bongo or its authorized vendors/suppliers/service providers/licensors.

For International Users:Browsing through the platform, for consumption of any of the offered services, is restricted without prior payment. Once the account has been created and the payment has been made, you are not anonymous to us anymore. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located anywhere under the custody of Bongo or its authorized vendors/suppliers/service providers/licensors.

We may collect and store the following personal information:

  • Name, address, contact numbers, email address and sometimes financial information (depending on the service used) such as credit card or bank account numbers, or other payment details;
  • Transactional information based on your activities on the sites (such as bidding, buying, selling, item and content you generate or that relates to your account).
  • The URL that you were redirected from (whether this URL is on our site or not), your computer browser information, and your IP address.
  • Your buying behavior and pattern.
  • if you send us personal correspondence such as emails or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
  • Community discussions, chats, dispute resolution, correspondence through our sites, and correspondence sent to us.
  • Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
  • We may also collect non-personal information about your visit to the Site, and other similar sites based on your browsing (click-stream) activities. This information may include the pages you browsed and products and services viewed or ordered for example.
  • Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address or to answer additional questions online to help verify your identity or ownership of any ordered item).
  • Your photographs, thumb print, signature, national/voter ID number, passport number, official/work address, parents and spouse information etc.
  • Information from other companies, such as demographic and navigation data.
  • Other supplemental information from third parties (for example, if you incur a debt to any organization, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

How do we Use your personal information?

  • Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
  • Administer Bongo service (Website, App)
  • Deliver ordered products, provide the services and customer support you request
  • Resolve disputes, secure payments against purchase, and troubleshoot problems
  • Customize your experience; detect and protect us against error
  • Prevent potentially prohibited or illegal activities, and enforce our Terms of Use
  • Customize, measure and improve our services, content and advertising
  • Inform you about online and offline offers, products, services, and updates
  • Tell you about our services and those of our corporate family, target marketing, service updates, and promotional offers based on your communication preferences
  • Compare your submitted/tracked information for accuracy, and verify it with third parties
  • Examine your personal information to identify users using multiple User IDs or aliases and delete/bar the unauthenticated User IDs
  • Send you e-mail notifications which you have specifically requested
  • Get feedback, ratings and associated comments which may be displayed for the enhancement of Bongo service (Website, App) and in-depth understanding for other visitors. If you access our sites from a shared computer or a computer in an internet café, certain information about you, such as your Log In ID, activity or reminders from Bongo service (Website, App), may also be visible to other individuals who use the computer after you.

Our Disclosure of Your Information

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. This does not include website hosting partners and other parties who assist us in operating Bongo service (Website, App), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference in ''My Account' or by following the directions provided with the communication or advertisement. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations of the country. We may also share your personal information with:

  • Relevant Members/Partners/Vendors/Payment Gateway/Bank/Financial Institutes/Suppliers of Grameenphone Ltd. to provide joint content and services (like registration, transactions, fund collection and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you've requested their services.
  • Service providers under contract, who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards)
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service)
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation.
  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we shall require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice)
  • Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity

How do we protect visitor information?

Bongo service’s platform (Website, App) is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

What are cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

Do we use cookies?

Yes. We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety. A few important things you should know about cookies are that:

  • We offer certain features that are available only through the use of cookies
  • We use cookies to help identify you and maintain your signed-in status
  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session
  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services
  • You may encounter cookies from third parties on certain pages of the sites that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.) We use Google Analytics to analyze the use of Bongo service’s platform (Website, App). Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Third Parties Website

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

General

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect instantly when you access or use Bongo service (Website, App) after the amendments are posted. If your questions are not answered in the website or app, you may write to us at app@bongobd.com.

Frequently Asked Questions

What is Bongo?

Bongo is a Video on Demand Platform that allows audiences to stream and watch a wide variety of award winning shows, movies, web series, dramas, music videos, documentaries, and other video content. With Bongo, you can enjoy the world’s largest library of Bangladeshi video entertainment

Where can I watch Bongo?
What devices or platforms can I watch Bongo on?

Web
Anyone can watch Bongo on the website www.bongobd.com

Android Android users can download the Bongo App from Playstore https://bit.ly/2ktpWbs Android users can download the Bongo App from Playstore https://bit.ly/2ktpWbs

Apple
iOS & iPad users can download the the Bongo App from the App Store.
https://apple.co/2Tj8QdI

Are videos on Bongo free to watch?
Difference between free videos and premium videos?

You can stream over 3,000+ free videos and 10,000+ hours of content on the Bongo Library for FREE!

Once you sign up you can watch a variety of movies, telefilms, natoks, series, music videos, etc.!

If you wish to watch premium content in full HD (marked as Exclusive), you will need to subscribe to Bongo. Bongo has a variety of subscription packages for you to choose from. You can cancel your subscription anytime.

How can I sign up?
  1. Provide your phone number
  2. Type in the SMS code you receive
  3. Done. You’re signed up!
It’s that easy to stream on Bongo!
How can I subscribe to Bongo?

After signing up, you will have your personal account in Bongo, which will give you access to certain free videos. However, if you subscribe to Bongo you will have unlimited access to all videos. You can subscribe for unlimited access, by following the steps below:

Step 1: Click on the Subscribe tab on the top right corner of your profile

Step 2: Select your desired Subscription Plan

Step 3: Select/Unselect the auto-renewal option

Step 4: Choose your preferred payment method

Step 5: Complete the payment by providing the necessary information (Bongo ensures that all you information remains safe and secure)

Once you are done, you will receive a confirmation email/ text message informing you that you have successfully subscribed.

You can change your plans or cancel the subscription anytime.

How can I pay for Bongo? Method(s) of payment for subscription

Bongo accepts different methods of payment. You can choose between:

  1. Bkash
  2. Via any Mobile Operator (Grameenphone, Banglalink, Teletalk, Robi, Airtel etc.)
  3. Google Pay through any International Visa, MasterCard, American Express credit card
Is there any download option for contents? If yes, then how can I avail this feature?

Yes, you may avail offline content download feature in our APP (iOS/Android) for offline playback. To avail this feature follow the steps below:

  1. Subscribe to Bongo service with your desired pack
  2. Play any downloadable content and find the download button below the content video player
  3. After tapping the download button, select your desired resolution
  4. You will be notified of the download progress in the notification area of your device and you can find your all the downloads by selecting the side menu "My Downloads"; and
  5. Enjoy uninterrupted video streaming even if you are not connected with the internet for a period of up to thirty (30) days

Note: All downloaded content will automatically become unavailable/ non-viewable after the expiration of 30 days from the date of download.

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What is Live TV?

The Live TV feature on Bongo gives you live access to any of the following TV channels from your mobile or computer device:

SA TV
Ekattor TV
Channel 24
Asian TV
Boishakhi Television
Independent TV
ATN Music
ATN Islamic TV
Bongo Movies
My TV
Gaan Bangla
News 24 HD
Nagorik Tv
Ananda TV
RTV
Somoy TV
Zee Cinema
BBC World
ATN News
Zee TV
Zee Bangla
Zee Bollywood
ATN Bangla
NTV
Al Jazeera
Front Row
Kick Flix
Combat Go
Esport 24
Zee Bangla Cinema
BTV World
Can I watch Bongo outside Bangladesh?

Yes!
Bongo is available worldwide. All you need is the Internet to watch Bongo, anytime anywhere.

How do I unsubscribe?

You can unsubscribe anytime from your profile page. Go to your profile and click on Unsubscribe.

If you cancel today, you can still access all Exclusive videos until your current subscription period ends.

How can I see my billing info and payment history?

Your profile page has all your payment history. Please go to your profile and click on the Payment History tab.

Click here to check your payment history.

What if I am charged more than I was informed?

If you are charged an incorrect amount, we apologize for the inconvenience. Please report to us at support@bongobd.com

We will resolve the dispute as soon as possible & inform you.

Any amount that is charged extra will be refunded to you.

Why can’t I log in?

You may face difficulties logging in due to weak internet connection or a technical error. If you are facing any problems, please contact us at support@bongobd.com

Our team is working around the clock to give you the best streaming service.

How can I delete my account data?

Please contact 09613827262 or support@bongobd.com to initiate the process to have your account data deleted.

We take personal data privacy seriously and will be sure to process your request right away.

Hope this helps. If you still have any queries or complaints, feel free to contact us at support@bongobd.com